Making
a Complaint at the Train Station
In this A2 English conversation, you will learn how to make a polite complaint and ask for solutions when your train is delayed at the station. You will practice asking for information and understanding responses.
1
Listening
Listen and answer the quiz.
2
Reading + Practice
Read the script, practice vocabulary, and learn useful sentences.
MARIA
"Excuse me. I need some help, please."
CLERK
"Yes, how can I help you today?"
MARIA
"My train to London was supposed to leave at 10:30 from platform 3. The board says 'delayed'."
CLERK
"I see. What is your train number?"
MARIA
"It's train number 721. I have an important meeting."
CLERK
"Let me check. Train 721 is delayed by 50 minutes. There was a signal problem."
MARIA
"50 minutes? That's very late! I will miss my meeting. Is there another option?"
CLERK
"I understand your frustration. You can wait, or take the next train to London. It leaves at 11:15 from platform 5."
MARIA
"Will my ticket be valid for the 11:15 train?"
CLERK
"Yes, your ticket is valid. Show it to the conductor on platform 5. It's a direct service."
MARIA
"Thank you. That sounds better. I appreciate your help."
CLERK
"You're welcome. I hope you make your meeting. Have a safe journey."
2b
Vocabulary Match
Tap a word, then tap its definition.
Words
Definitions
2c
Useful Sentences
Quick sentences you can use in real life.
Making a complaint
- Excuse me. I need some help, please.
- My train to London was supposed to leave at 10:30.
- The board says 'delayed'.
- That's very late! I will miss my meeting.
Asking for information or solutions
- What is your train number?
- Is there another option?
- Will my ticket be valid for the 11:15 train?
- Show it to the conductor on platform 5.
Expressing thanks
- Thank you. That sounds better.
- I appreciate your help.
- You're welcome. Have a safe journey.